Add employee emails to Pulsely. Anyone included can initiate an anonymous chat.
Step 2: Assign Admins
Designate trusted admins to manage and respond to feedback. Admin identities remain hidden.
Step 3: Set Feedback Categories
Encourage employees to tag their message type: praise, inform, ask, suggest - making analysis easier.
Step 4: Start Listening
Enable the feature and let the feedback flow. Chats remain open until marked “closed” by the admin team.
Step 5: Respond Consistently
Block weekly time to review messages. Reply to every submission, even just to say “thank you.”
Frequently asked questions about anonymous chat
Who can send anonymous chats?
Any employee added to your Pulsely system can initiate an anonymous message.
Who sees and replies to chats?
Only admins. Their identity is kept anonymous so feedback appears as a single company voice.
Are chats really anonymous?
Yes. Pulsely keeps both the employee and admin identities confidential to protect psychological safety.
What happens after a chat is closed?
Closed chats remain visible for reference and documentation—but are clearly marked as resolved.
How do we avoid misreading one strong complaint as a widespread issue?
Review themes and validate anonymously raised concerns through broader feedback or follow-ups. Don’t act on emotional input alone - look for patterns.
What if feedback is disrespectful?
Always respond respectfully. Acknowledge emotions, steer the conversation toward constructive dialogue, and stay professional.
The Pulsely platform has been extremely helpful in understanding our team and their needs in a responsible way that protects their confidentiality and ensures data we can rely on to design interventions.
Ren Gaffney
General Counsel
When our company launched its DEI effort, we knew we needed comprehensive data to help guide our decision-making.
Mike O'Malley
SVP Government & PR
In my 20+ years in the industry, I have explored several assessments and Pulsely is the one that I felt most closely aligns with the concept of inclusion I believe in.
Dr. Linda G. Wiley
CEO
The data as well as the data presentation helped me greatly to pinpoint challenges and opportunities and engage with senior leaders in the business. We've reached a higher level of awareness of the topic.
Anneke Beerkens
Head of Inclusion and Belonging
The whole process was very straightforward and we had their support in communicating and engaging our employees. Pulsely DEI survey has original questions that lead to interesting reflections. The final report highlighted our strengths and weaknesses that allowed us to create an action plan.
Fernanda Pires
VP of People and ESG
Pulsely did a fantastic job listening to our needs, and walking along side us in our DEI journey. The turn around time on our results were extremely fast and the report was clear, specific, and easy to explain. We feel like we have a better understand of where we are at so we know where we need to go.
